Using your mobile abroad


Lucky enough to escape the torrential British rain this summer?


If so… then you can enjoy the sun without having to worry about your mobile usage… New regulations mean that you can roam like you are home within Europe for no extra cost!

If you’re travelling in Europe this summer, here are 5 things which you need to know about the new ‘Roam Like At Home’ rules. Access your emails, answer that important business call, or upload a picture of your beer by the pool to Instagram without worrying about the additional costs to your monthly bill…







1. Free roaming means you won’t be charged additional fees to use your UK allowance of minutes, texts or data when in the EU. You can enjoy the sun without having to worry about your mobile usage… New regulations mean that you can roam like you are home within Europe for no extra cost!

2. The new EU rules apply beyond the EU. Free calls, texts and data apply to all 28 EU countries and will also be extended to a few additional countries in the European Economic Area. That still leaves a number of European countries where the new rules won’t apply – though some providers may voluntarily let you use your UK allowance there anyway. If you’re travelling to Andorra, Albania, Belarus, Bosnia and Herzegovina, Kosovo, Macedonia, Moldova, Montenegro, San Marino, Serbia, Switzerland, Turkey and Ukraine then double check with your Account Manager.

3. The new EU rules do not apply to those who move abroad.  If your phone is outside the UK for over half the time in any four-month period, then your network can charge you roaming fees on calls, texts and data usage. If you are away for a few weeks then it may work out cheaper to buy a local SIM.

4. Brexit won’t affect the new EU rules. Right now, the UK’s still a member of the EU, so the new rules apply to UK mobile users. New arrangements will be put in place to keep them down once Britain leaves the EU.

5. Data fiend? Wi-Fi is still the better option. If available, it’s still probably best to use free Wi-Fi in a hotel, bar, cafe or restaurant if you can find access to it. This will prevent you burning through your data allowance and risk extra charges if you’re on a cheaper tariff.

Request Callback

Citytalk Testimonials

Pride Mobility Case Study

The Customer

Pride are a world leader in the design, development and manufacture of mobility products such as power chairs, scooters and lift chairs for people with disabilities and mobility impairments. The company's Head Office is based in the U.S, but Pride have subsidiaries in the Netherlands, Italy, Canada, Australia and in the UK - with their office in Bicester devoted to establishing a global representation to ensure customers are best served.

The Challenge

Pride's site in Bicester is a large old warehouse on an industrial site which was a food preparation factory until Pride moved in. Because it is such a large site, out of the way from the main town; it means that a lot of the local teens like to make the most of the space. They were constantly breaking in through the side fences and loitering around, breaking into the trucks and vandalising areas of the grounds and building. This was causing stress and the expense of having to constantly clear up after the vandals and the team were left forever repairing the side wired fences, as the teens would climb underneath them, bending back the wiring. Pride needed to deter and monitor around the whole site as there are plenty of potential entry points. 


Bill Comparison

Citytalk Map

Citytalk Latest News

  • Nov Mon 06 2017

    Vanarama Van Hero Awards

    Citytalk communications is a proud finalist of the Vanarama Van Hero Awards 2017 Citytalk are cele...
  • Oct Mon 23 2017

    Guide to Telecoms

    Even though email messaging and social media are now well-established as business communication tool...

Citytalk Contact Details

Citytalk Communications Limited
Hewgate House
HP19 8RT

T: +44 (0) 1296 744310
F: +44 (0) 871 220 0500

S5 Box

Login Citytalk

Request Callback Form

Request Quotation Form

Request Site Survey Form

Upload Bill Form

Upload Bill Form

Raise Fault Form