Managed IT Support

IT Support

Support from Citytalk can come in all shapes and sizes… Whether it’s as simple as changing the name on an extension, or configuring an entire new telecoms system; the dedication the team have to resolving any issue is unchanging. But it might be helpful for us to explain why they might be the perfect team to have on your side and the benefits that come with this service.

Businesses that choose Citytalk to manage their Broadband, Lines & Calls, Telephone System, Desktop PCs, Server, Email, Network and IT support enjoy the benefit of huge cost savings through centralised management, and more importantly have only one port of call when a problem arises in any area requiring ICT support.

Talented Team

Each of our team ensure that the customers concerns are at the centre of their work. This means taking the time to understand the problem, discuss these with you and even talk through solutions there and then if possible. We’re dedicated to making sure our Support Team is continuing to develop in their learning and training. Investing in people is really important to us. This can only mean a better and more informed service for our customers, with a greater bank of knowledge and skills. Whether it’s in support of your phone systems or IT we have trained technicians to look at these.

Friendly and honest

It’s always nice to know that when something goes wrong you’ll be greeted by someone who really cares and want to help. A dedicated technician that you can trust to do all they can to help. But we’re also honest when it comes to the severity of the issue and our time frames. We want you to be as informed at the start of a call with us as possible. Clear and supportive is something we constantly work towards.

Start to finish

We’ll make sure we call you to let you know we’ve received your concerns and are looking into it. At this stage we’ll make our service level agreements nice and clear for you. We’ll work through a number of processes to ensure we resolve your issues as soon as possible. If the issue becomes more complicated we’ll let you know, as well as our plans of investigation. If it has to be passed to a 3rd party to look into then we will continue to chase them and keep you updated.

Queries

It’s not just things that go wrong the Support Team deals with. If there are general queries about additional functions on a system you have, we can look at advising on these. We can suggest systems that might even improve the service you have and improve the function for your business.

One Port of Call for Resolution

Most business owners needing IT support in Aylesbury have experienced the frustration of several different companies all passing the buck when it comes to fixing a simple problem. By managing all your business ICT support needs centrally, a Citytalk IT support solution dramatically reduces the time taken to get your employees back up and running in the event of a problem occurring within any area of your IT and communication infrastructure.

 

 

Please contact our sales team today on 01296 744310 to discuss prices and support coverage, to suit your specific business needs.

 

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Citytalk Testimonials

Local Geographic Numbers boost advertising success

When surveyed, our customers told us that having a telephone number in the same local dialling code was important when they were choosing which company to call as they thought a local company would provide a faster service and they thought it would be cheaper than calling a company with an 0845 number.

Citytalk were able to provide us with Local Geographic Numbers in every local dialling code that our mobile tyre fitting service covers. This means that when advertising in Milton Keynes, our customers see an 01908 number, and when advertising in Bedford our customers see an 01234 number.

Read more...

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Citytalk Communications Limited
Unit 5a Anglo Business Park
Smeaton Close
Aylesbury
Buckinghamshire
HP19 8UP

T: +44 (0) 1296 744310
F: +44 (0) 871 220 0500

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