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Terms of Use

 

  1. Introduction These Terms of Service constitute the agreement between Citytalk Communications Limited, and the users of our services Telecoms, IT, Vehicle Tracking, IT Security & data products, or related products. Throughout these terms of service Citytalk Communications Limited may be referred to as “Citytalk”, “us”, “we”, or “ours” while the customer may be referred to as “you”, “user”, or “customer”.

 

  1. Customer Service We provide support to you, via phone during normal business hours (M-F / 9am–5:30 pm) and e-mail support is available 24 hours per day with a delayed response rate during afterhours support. For the most recent contact information please refer to the contact us page located on citytalk-comms.co.uk.  If agreed upon in advance, we offer different levels of customer support depending on the customer and/or arrangement we have made with the customer. Unless otherwise agreed upon, support for the end-user, the people who use your service, will be handled by you. We will not be responsible for handling support related issues for these end users.

 

  1. Length of Service & Cancellation Length of service depends on the service that you are using and the terms we have set forth. Generally, unless otherwise stated, our services are offered using 12,24,36 & 48 months; although we do operate a pay as you go plan. If using this plan, you may stop using the service at any time with no cancellation notice necessary. If you are on one of our monthly recurring usage plans you may cancel it at any time during the month and the cancellation will go into effect at the end of that month (30 days). There will be no refunds given of pro-rated amounts for cancellations done mid-month.

 

  1. Mobile Phone Billing Generally we provide consultancy services in relation to network direct connections to all mobile phone accounts where by the contract is a network direct contract with Vodafone, O2 , Orange and T-Mobile.  We do not bill monthly for these network direct accounts as all monthly billing is handled directly by our network partners.  If require additional services can be provided by Citytalk with account management and account services related activities.  These services may be charged additional as consultancy fees and will be detailed within the original purchase order / agreement at point of sale
  2. Billing For Recurring Customers For customers using one of our recurring service you will be billed automatically the first of every month. In the event of a recurring service which is not within contract if you wish to cancel your service at anytime you may do so via a letter detailed on company headed paper and signed by the decision maker of the company.  This can either be sent to us via email  info@citytalk-comms.co.uk, or our phone support on 0845 618 9828. You cancellation will go into effect immediately and you will not be billed for any further months of service. There will be no refunds for cancellations done mid-month.

 

 

  1. Limitation Of Liability Citytalk Communications Limited provides a highly reliable service with very little downtime. However, due to the nature of computers, the Internet, and phone lines; it is possible that we can experience some sort of outage and not be able to provide our services at a given time. In no event with Citytalk Communications its officers, employees, affiliates, agents, or anyone in connection with our service be liable for any damages, including but not limited to injury, wrongful death, loss of revenue or profits, loss of data, or damages that may arise out of or in connection with the use or inability of our service(s) to function or function incorrectly. You agree that Citytalk Communications is provided as an AS IS service.

 

  1. Lawful Use Only You may ONLY use our service for lawful and proper activities and purposes. You may not use any of our services in a way that is illegal, improper, or to be found inappropriate. We do not take this lightly and will cooperate with law enforcement to the fullest extent if you are found to be using our services for any illegal activities. Prohibited calls include but are not limited to: harassing, fraudulent, abusive, threatening, defamatory, profane, or like-wise content.

 

  1. Responsibility Of Call Content In addition to the above clause you are liable for any damages that may arise from the content that is transmitted to any person, whether or not it is authorized by you, using your services. You acknowledge that all content must comply at all times with all laws.

 

  1. International Calling While Citytalk Communications is able to set up calls for international use across all four of our mobile phone partners (Orange, O2, Vodafone & T-Mobile) out of the country. Please be aware that you will be responsible for any additional call costs for any and all international calls placed through your system. The rate of these calls will vary depending on the country and mobile operator, and frequently change due to many factors. If you intended on placing many international calls please inform us ahead of time and we can provide you with a list of our most current international call rates.

 

  1. Privacy Of Your Information Citytalk Communications acknowledges that we store important and private information including customers phone numbers, names, and possibly other data. We will in no way ever sell, distribute, release or disclose any of this information to anyone other than the company who rightfully provided and/or owns this data. Employee’s of Citytalk Communications Limited along with the suppliers we use in order to provide you with the required services you have committed to are the only people who will have access to this information. You may permit other employees to access this information it, but you will have full control over who can and cannot access it.

 

  1. Payments Past Due When you use any of our services you agree to pay the full amount of calls and development incurred. All invoices are marked with a due date. If this amount isn't paid in full within 20 days we reserve the right to apply additional charges to your account & in some instances dependant on the product/service supplied by Citytalk, this could incur a suspension of service until the outstanding balance has been paid

 

  1. Collections If the service has been stopped and your service is disconnected, you still remain liable to us for all the charges owed to Citytalk Communications Limited. In addition you will be charged for all the costs incurred in order to collect our monies, including but not limited to collection agency costs and attorney's fees.

 

Billing DisputesIf you wish to dispute any charged on your Citytalk Communications Limited  invoice you must notify us within 15 days of receiving your invoice orstatement from your bank or credit card company. If you do not dispute thecharges within 15 days you waive your right to contest the charges. Pleasecontact us immediately via the phone number listed on the contact page of citytalk-comms.co.uk so we can begin the resolution process.

 

Delivery Policy

We deliver to UK addresses only.

If in stock and ordered before 16:00 pm your purchase will be sent by next working day delivery.

If not in stock or ordered after 16:00 pm your purchase will be sent the following working day by next working day delivery unless otherwise stated at time of order.

We will either user Royal Mail Special Delivery or a Citylink Courier depending on the size of your order.

Cancellation/Refund Policy

In order to qualify for a refund you must return your purchase in its original condition within 7 days of receiving it to Unit 22 Anglo Business Park, Smeaton Close, Aylesbury, Buckinghamshire, HP19 8UP

To request a return please email info@citytalk-comms.co.uk or call 0845 6189828 with your order number, contact details and the reason for the return before sending the item back to us.

Upon sucessfull return you will be issued a refund less any postage costs incurred by us.

Any equipment pre-ordered ready for dispatch or equipment dispatched and then returned will carry a £25.00 ex vat administration fee per unit in order for Citytalk Communications to return back to our suppliers.