Inbound

Inbound Services

Make it easy for customers to contact you with Citytalk's range of inbound contact services

Freephone Numbers

Generate more sales calls for your business

A Freephone number can boost the number of calls to your business. Ideal for sales lines, they can increase enquiries and profitability. 0800 Numbers are free to call from landlines and will soon be free from mobiles too. They will give your company a friendly impression and customers are far more likely to call up and inquire about your product if they know that the call will be free. As a result this should increase the volumes of calls from customers to your business.

0800 Numbers can also provide your business with the instant credibility. By giving your business a number people associate with trusted, established companies, customers will be more reassured and confident in giving important payment information.

 

A Freephone number can also bring the following benefits:

  • Customers are more likely to phone you vs. your competitors
  • No need to install a new phone line
  • Calls can be delivered to your existing office phone number
  • Calls can be delivered to your mobile phone
  • You pay to receive the call not the customer
  • A range of price plans available starting from only £4.99 per month

Contact Citytalk today to see how a freephone number can help your business.

 

Read more: Freephone Numbers

0845 0870 Numbers

Generate revenue from your incoming calls

0845 & 0870 numbers provide a way for customers to contact you while generating a small revenue for your business.
They are ideal for support, admin and other non sales enquiry lines.

  • A national looking number for your business
  • No need to install a new phone line
  • Calls can be delivered to your existing office number or mobile
  • You don't pay to receive any calls
  • Callers pay for local (0845) or national (0845) rate for the call
  • Rates from a BT line are the same as a local or national call
  • Rates from a mobile phone are usually more expensive and can not be included in callers' bundled minutes

These types of numbers are very popular with businesses because the business receives revenue when customers call, however they are often not as popular with customers for exactly this reason. When considering what type of inbound numbers to use for your business, you should consider whether this type of number is appropriate for a sales line as it may put off people from calling you. Consider other numbers for sales lines such as Freephone Numbers or Local Geographic Numbers.

 

Contact Citytalk today to talk about how we can help customers contact your business.

 

Read more: 0845 0870 Numbers

Local Geographic Numbers

Give your business a local presence

Research suggests that customers are more likely to call companies that they perceive as 'local' because they feel that local businesses offer better service, faster response and are often cheaper than calling a company with an 0845 number

Geographic numbers are telephone codes that are specific to a city or area in the UK. For an example a local telephone number for Bucks would be “01494). All codes can be find online. Geographic numbers are ideal for a business who wants to widen their marketing to other local areas, or maybe a company who does who has a national presence, but not the need to have offices in every location.

 

Read more: Local Geographic Numbers

Conference Calling

Conference Calling for your business has never been easier

Conference calls give you an alternative option to a "face-to-face" meeting. You will no longer need to waste time and traveling expenses for every scheduled meeting.  This can also mean that you can have your meetings on a much more regular basis as it will take less time out of your day to have them.

By communicating through teleconferencing, you no longer need to make multiple phone calls to many people. You can communicate to everyone at once and all without leaving your office. You can make conference calls wherever you are and at any time.

Citytalk's hosted conferencing service allows every business to receive the benefits of conference calling. Works with all existing telephone and mobiles with no equipment to buy.

Read more: Conference Calling

Call Recording

Call recording is a growing requirement for businesses of all sectors. Citytalk is a provider of several leading call recording solutions which can be tailored to your individual requirements. The benefits of call recording can include:

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Citytalk Testimonials

Pride Mobility Case Study

The Customer

Pride are a world leader in the design, development and manufacture of mobility products such as power chairs, scooters and lift chairs for people with disabilities and mobility impairments. The company's Head Office is based in the U.S, but Pride have subsidiaries in the Netherlands, Italy, Canada, Australia and in the UK - with their office in Bicester devoted to establishing a global representation to ensure customers are best served.

The Challenge

Pride's site in Bicester is a large old warehouse on an industrial site which was a food preparation factory until Pride moved in. Because it is such a large site, out of the way from the main town; it means that a lot of the local teens like to make the most of the space. They were constantly breaking in through the side fences and loitering around, breaking into the trucks and vandalising areas of the grounds and building. This was causing stress and the expense of having to constantly clear up after the vandals and the team were left forever repairing the side wired fences, as the teens would climb underneath them, bending back the wiring. Pride needed to deter and monitor around the whole site as there are plenty of potential entry points. 

Read more...

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