Case Studies

Routeco Case Study

 

The Customer

Routeco are a one of the UK’s largest Industrial Control & Automation Companies and have been trading since 1978. They have 13 regional offices across the UK, with their head office based in Milton Keynes.  The company today employ around 250 people and turn over in excess of £100 million.

 

The Challenge

Routeco were previously using the EE network but they were not receiving the network coverage that their staff required.  As a result we faced the challenge to port 127 mobile users’ mobile numbers across to a better suited provider from EE, whilst issuing as little disruption as possible to the day to day running of the business. Once we had confirmed the logistics of the move, Routeco also decided that is would be a good time to change the staff’s mobile devices from Android OS to Apple iOS.

  

The Solution

Citytalk started the process with Routeco back in February 2016, by looking at various tariff options. We recommended Vodafone as our network of choice, due to offering a shared data pool and great rates abroad. As Routeco take regular visits to the USA & Europe, they needed a mobile tariff which could offer inclusive calling and data for their roaming users to keep costs down.  By working with Vodafone, Citytalk were able to reduce Routeco’s billing significantly.

Once we decided on the right tariff for Routeco, Citytalk then began managing the tariff migration – working closely with the IT team and the Projects Manager to discuss logistics of sending the users' new devices, which were were setup remotely. We also arranged for the users to ported numbers away from EE over a 5 day period to ensure the whole user base were not being disrupted for an extended period of time.

In June 2016, Routeco successfully completed the port from EE to Vodafone for all 127 numbers and are now using the Vodafone network.  Citytalk guided the customer throughthe process from start to finish understanding the users' needs and were able to provide a high level customer satisfaction to Routeco

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Routeco Case Study

 

The Customer

Routeco are a one of the UK’s largest Industrial Control & Automation Companies and have been trading since 1978. They have 13 regional offices across the UK, with their head office based in Milton Keynes.  The company today employ around 250 people and turn over in excess of £100 million.

 

The Challenge

Routeco were previously using the EE network but they were not receiving the network coverage that their staff required.  As a result we faced the challenge to port 127 mobile users’ mobile numbers across to a better suited provider from EE, whilst issuing as little disruption as possible to the day to day running of the business. Once we had confirmed the logistics of the move, Routeco also decided that is would be a good time to change the staff’s mobile devices from Android OS to Apple iOS.

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